Customer Support Executive (International Chat process)

Transcom; Pune District; On-site; INR 355,446 - 425,754; Full time

Benefits offered by this job

Cab facility available

Rotational shifts

5.5 days working

Job summary

Transcom is seeking a Customer Support Executive for its International Voice Process in Pune. The role involves handling customer queries through voice calls, providing exceptional service, and resolving issues related to orders and payments.

The ideal candidate should have excellent verbal communication skills, with a minimum of 6 months experience in an international voice process. Freshers with strong communication skills are also encouraged to apply. Benefits include a CTC of up to 35,000, a cab facility, and rotational shifts.

Qualifications

• Minimum 6 months of experience in International Voice Process.
• Freshers with excellent communication skills may also be considered.

Responsibilities

• Handle customer queries through international voice calls.
• Provide excellent customer service and resolve customer concerns.
• Assist customers with orders, payments, delivery, returns, and other issues.
• Maintain quality standards and achieve process targets.

Skills

Excellent verbal communication skills

Customer handling skills

Education

UG/Graduate

Job description

Customer Support Executive (International Voice Process - E-commerce Platform)

Location: Pune

Process: International Voice E-commerce

Job Responsibilities

• Handle customer queries through international voice calls
• Provide excellent customer service and resolve customer concerns
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets

Candidate Requirements

• Excellent verbal communication skills
• Minimum 6 months of experience in International Voice Process
• Freshers with excellent communication skills may also be considered (UG/Graduate)
• Customer handling skills and a positive attitude

Salary & Benefits

• CTC: Up to 35,000
• Cab facility available
• Rotational shifts
• 5.5 days working

Interview Process

Virtual Interview