Customer Support Associate(International Chat process)

Transcom; Pune District; On-site; INR 355,000 - 426,000; Full time

Benefits offered by this job

Cab facility

Rotational shifts

5.5 days working

Job summary

Transcom in Pune is seeking a Customer Support Executive for an International Voice Process supporting a leading E-commerce platform. You will handle international voice queries, assist with orders, payments, deliveries, and returns, while maintaining high quality and meeting process targets.

Candidates with 6 months in international voice or freshers with excellent communication are welcome. Strong verbal skills and a positive attitude are essential.

Qualifications

• Excellent verbal communication skills.
• Minimum 6 months of experience in International Voice Process.
• Freshers with excellent communication skills may also be considered (UG/Graduate).
• Customer handling skills and a positive attitude.

Responsibilities

• Handle customer queries through international voice calls.
• Provide excellent customer service and resolve customer concerns.
• Assist customers with orders, payments, delivery, returns, and other issues.
• Maintain quality standards and achieve process targets.

Skills

Verbal communication

International voice process

Freshers welcome

Customer handling

Education

UG/Graduate

Job description

Customer Support Executive International Voice Process (E-commerce Platform

We are looking for enthusiastic and customer-focused professionals to join our team for an International Voice Process supporting a leading E-commerce platform.

Position: Customer Support Executive

Location: Pune

Process: International Voice E-commerce

Job Responsibilities:

• Handle customer queries through international voice calls
• Provide excellent customer service and resolve customer concerns
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets

Candidate Requirements:

• Excellent verbal communication skills
• Minimum 6 months of experience in International Voice Process
• Freshers with excellent communication skills may also be considered (UG/Graduate)
• Customer handling skills and a positive attitude

Salary & Benefits:

• CTC: Up to 35,000
• Cab facility available
• Rotational shifts
• 5.5 days working

Interview Process:

Virtual Interview