Customer Care Executive

Teamwork Talent Solutions; Gurugram District; On-site; INR 330,000 - 395,000; Full time

Benefits offered by this job

Company-provided cab facility

International E-Commerce exposure

Work From Office – Pune

Career growth opportunities

Job summary

Teamwork Talent Solutions is hiring Customer Support Executives for an International E-Commerce Seller Support Chat process in Pune. The role involves handling international seller queries via chat, providing accurate resolutions, and ensuring a high-quality customer experience.

Candidates should have 6–12 months of experience in international voice & chat, with seller support experience mandatory, and excellent written and spoken English. Shifts are rotational and a cab facility is provided.

Qualifications

• 6–12 months of experience in International Voice & Chat Process.
• Seller Support experience is mandatory.
• Excellent written and verbal English communication.
• Willing to work in rotational shifts.

Responsibilities

• Handle international seller queries through chat.
• Provide accurate and timely resolutions.
• Assist sellers with account, order, product, or process-related concerns.
• Maintain professional written communication.
• Follow process and quality guidelines.
• Achieve productivity, quality, and customer satisfaction targets.

Skills

Seller Support

E-Commerce

International Chat

International BPO

Customer Support

Chat Process

Customer Service

Written Communication

Chat Support

Problem Solving

International Voice Process

Education

Undergraduate

Graduate

Job description

Customer Support Executive International Chat | E-Commerce Seller Support

Location: Pune | Work From Office
Designation: Customer Support Executive
Process: International Chat – E-Commerce Seller Support
Salary: Up to 32,500 CTC/month + Performance Incentives
Working: 5.5 Days | Rotational Shifts
Transport: Company-Provided Cab Facility
Qualification: Undergraduate / Graduate

Job Description

We are hiring Customer Support Executives for an International E-Commerce Seller Support Chat Process in Pune.

The role involves supporting international sellers through chat, resolving queries, troubleshooting issues, and delivering a high-quality customer experience.

Eligibility & Requirements

• Minimum 6–12 months of experience in International Voice & Chat Process
• Seller Support experience is mandatory
• Seller Support experience from any industry/domain can be considered
• Excellent written and verbal English communication
• Strong customer service and problem-solving skills
• Good interpersonal and communication skills
• Comfortable working in rotational shifts
• Undergraduate and Graduate candidates can apply

Key Responsibilities

• Handle international seller queries through chat
• Provide accurate and timely resolutions
• Assist sellers with account, order, product, or process-related concerns
• Maintain professional written communication
• Follow process and quality guidelines
• Achieve productivity, quality, and customer satisfaction targets

Benefits

Up to 32,500 CTC/month
Performance-based incentives
Company-provided cab facility
International E-Commerce exposure
Work From Office – Pune
Career growth opportunities

Key Skills

Seller Support | E-Commerce | International Chat | International BPO | Customer Support | Chat Process | Customer Service | Written Communication | Chat Support | Problem Solving | International Voice Process