Walk-in | Front Office Executive

Dr. V. Balaji Diabetes Care And Research Institute; Chennai; On-site; INR 180,000 - 240,000; Full time

Job summary

Dr. V. Balaji Diabetes Care And Research Institute in Chennai seeks a courteous Front Desk Executive to welcome patients and visitors, handle registrations, appointments and inquiries.

You will manage incoming calls, coordinate with doctors, nurses and billing, and maintain patient records with accuracy. A patient-friendly attitude and professionalism are essential, with willingness to work rotational shifts including nights.

Qualifications

• Welcome and guide patients and visitors.
• Handle patient registration, appointments, and enquiries.
• Manage incoming calls and coordinate with the concerned departments.
• Maintain patient records and front office documentation.
• Coordinate with doctors, nurses, billing, and other hospital staff.
• Assist with billing and payment coordination, as required.
• Ensure smooth front office operations and patient satisfaction.

Responsibilities

• Welcome and guide patients and visitors.
• Handle patient registration, appointments, and enquiries.
• Manage incoming calls and coordinate with the concerned departments.
• Maintain patient records and front office documentation.
• Coordinate with doctors, nurses, billing, and other hospital staff.
• Assist with billing and payment coordination, as required.
• Ensure smooth front office operations and patient satisfaction.

Skills

Good communication

Interpersonal skills

Basic computer knowledge

Data entry skills

Professional appearance

Patient-friendly attitude

Night shifts willingness

Job description

Role & responsibilities

• Welcome and guide patients and visitors.
• Handle patient registration, appointments, and enquiries.
• Manage incoming calls and coordinate with the concerned departments.
• Maintain patient records and front office documentation.
• Coordinate with doctors, nurses, billing, and other hospital staff.
• Assist with billing and payment coordination, as required.
• Ensure smooth front office operations and patient satisfaction.

Required Skills:

• Good communication and interpersonal skills.
• Basic computer knowledge and data entry skills.
• Professional appearance and a patient-friendly attitude.
• Ability to handle patients and visitors efficiently.
• Willingness to work in rotational shifts, including night shifts if required.