Walk-in | Receptionist / Front Office Executive

Riverside B&J Hospital And Research Centre Limited; Navi Mumbai; On-site; INR 201,000 - 312,000; Full time

Benefits offered by this job

Salary as per company standards

Professional healthcare working env.

Training and learning opportunities

Career growth opportunities

Job summary

Riverside B&J Hospital And Research Centre Limited in Navi Mumbai is seeking a front desk executive to welcome patients, handle registrations, appointments, OPD inquiries and guide visitors.

You will coordinate with doctors and staff, manage calls, maintain records, and ensure courteous, confidential service across day and night shifts.

Qualifications

• Graduate degree preferred.
• Experience in a hospital setting is an advantage.
• Strong communication and interpersonal skills.
• Basic computer knowledge and data-entry skills.
• Willingness to work day and night shifts on a rotational basis.

Responsibilities

• Welcome and assist patients, visitors and relatives.
• Handle patient registration, appointment scheduling and OPD inquiries.
• Manage incoming and outgoing telephone calls.
• Guide patients to doctors, departments or facilities.
• Coordinate with doctors, nurses, billing and other departments.
• Maintain patient records, registration forms and front-desk documentation.
• Provide information about services, visiting hours and procedures.
• Ensure front-desk and visitor queries are handled professionally.

Skills

Communication skills

Interpersonal skills

Data entry

Computer basics

Education

Graduate degree

Job description

• Role & Responsibilities
• Welcome and assist patients, visitors, and their relatives.
• Handle patient registration, appointment scheduling, and OPD inquiries.
• Manage incoming and outgoing telephone calls.
• Guide patients to the appropriate doctor, department, or facility.
• Coordinate with doctors, nurses, billing, and other hospital departments.
• Maintain patient records, registration forms, and front-desk documentation.
• Provide information about hospital services, visiting hours, and procedures.
• Handle patient and visitor queries politely and professionally.
• Maintain patient confidentiality and follow hospital protocols.
• Ensure smooth front-desk operations during day and night shifts.
• Coordinate with emergency and other departments when required.

Preferred candidate profile

• Graduate preferred.
• Previous experience in a hospital or healthcare setting will be an advantage.
• Good communication and interpersonal skills.
• Basic computer knowledge and data-entry skills.
• Pleasant personality, patience, and a helpful attitude.
• Ability to handle patients and their relatives professionally.
• Must be flexible to work in both day and night shifts on a rotational basis.

Perks and benefits

• Salary as per company standards and experience.
• Professional healthcare working environment.
• Training and learning opportunities.
• Career growth opportunities.