Front Office Receptionist

Criticare Asia Multispeciality Hospital; Mumbai; On-site; INR 220,000 - 360,000; Full time

Job summary

Criticare Asia Multispeciality Hospital in Mumbai is seeking a Front Desk Executive to manage admissions, registrations, and patient inquiries with courtesy and confidentiality. You will coordinate with patients, attendants, doctors, nursing staff, billing, and other hospital departments to ensure smooth admissions and accurate data entry in the Hospital Information Management System (HIMS).

This full-time role with rotational shifts requires clear communication, attention to detail, and a

Responsibilities

• Attend to patients and attendants arriving for admission in a courteous and professional manner.
• Register patients accurately in the Hospital Information Management System (HIMS).
• Verify patient identity, demographic details, contact information, and relevant documents.
• Coordinate with the nursing department, bed management team, and concerned departments for bed availability.
• Allocate beds according to hospital protocols, admission instructions, and patient requirements.
• Coordinate with the Emergency Department, OPD, ICU, wards, and concerned consultants for timely admissions.
• Explain the applicable admission deposit and billing process to patients and attendants as per approved hospital policy.
• Coordinate with the billing and cash counter teams for initial deposits and payment formalities.
• Verify and record deposit receipts and payment details in the system, wherever applicable.
• Guide patients regarding cashless insurance, TPA, corporate, and other approved admission procedures.
• Maintain accurate admission records in HIMS and ensure timely data entry.
• Check the completeness of patient identification, admission forms, required consents, and supporting documents.
• Maintain records of admissions, cancellations, transfers, and pending formalities.
• Provide clear information regarding admission procedures, estimated waiting time, and the next steps.
• Handle patient and attendant queries politely and professionally.
• Assist elderly patients, patients with disabilities, and attendants requiring additional guidance.
• Handle complaints calmly and escalated unresolved issues to the Front Office In-charge.
• Maintain proper handover of pending admissions, incomplete documentation, deposit-related issues and other outstanding matters.
• Prepare daily admission reports and submit them to the reporting authority as required.
• Ensure accurate shift-wise records and communicate pending issues to the incoming staff member.
• Maintain discipline, punctuality, and compliance with roster and shift timings.

Job description

Front Desk Executive

Department: Front Office / Patient Services
Designation: Front Desk Executive
Reporting To: Operations Manager
Location: Hospital
Employment Type: Full-Time - Rotational Shift

Job Purpose

To ensure smooth, timely, and accurate admission of patients by coordinating with patients, attendants, doctors, nursing staff, billing, and other hospital departments while maintaining professional service standards and patient confidentiality.

2. Key Responsibilities

A. Patient Admission and Registration

• Attend to patients and attendants arriving for admission in a courteous and professional manner.
• Register patients accurately in the Hospital Information Management System (HIMS).
• Verify patient identity, demographic details, contact information, and relevant documents.

B. Bed Allocation and Coordination

• Coordinate with the nursing department, bed management team, and concerned departments for bed availability.
• Allocate beds according to hospital protocols, admission instructions, and patient requirements.
• Coordinate with the Emergency Department, OPD, ICU, wards, and concerned consultants for timely admissions.

C. Billing, Deposits and Insurance Coordination

• Explain the applicable admission deposit and billing process to patients and attendants as per approved hospital policy.
• Coordinate with the billing and cash counter teams for initial deposits and payment formalities.
• Verify and record deposit receipts and payment details in the system, wherever applicable.
• Guide patients regarding cashless insurance, TPA, corporate, and other approved admission procedures.

D. Documentation and System Management

• Maintain accurate admission records in HIMS and ensure timely data entry.
• Check the completeness of patient identification, admission forms, required consents, and supporting documents.
• Maintain records of admissions, cancellations, transfers, and pending formalities.

E. Patient Service and Communication

• Provide clear information regarding admission procedures, estimated waiting time, and the next steps.
• Handle patient and attendant queries politely and professionally.
• Assist elderly patients, patients with disabilities, and attendants requiring additional guidance.
• Handle complaints calmly and escalated unresolved issues to the Front Office In-charge.

F. Shift Handover and Reporting

• Maintain proper handover of pending admissions, incomplete documentation, deposit-related issues and other outstanding matters.
• Prepare daily admission reports and submit them to the reporting authority as required.
• Ensure accurate shift-wise records and communicate pending issues to the incoming staff member.
• Maintain discipline, punctuality, and compliance with roster and shift timings.