Walk-in | Front Office Executive

DR Sundararajan Neuro Hospital; Arisipalayam; On-site; INR 134,000 - 201,000; Full time

Benefits offered by this job

Competitive salary based on experience

PF and ESI benefits as applicable

Employee medical benefits

Job summary

DR Sundararajan Neuro Hospital is seeking a proactive Front Office Receptionist to welcome patients, handle OP registrations, appointments, and inquiries, and coordinate with doctors and departments for smooth patient flow.

The ideal candidate will have Tamil and English communication, basic computer knowledge, and the ability to multitask in a multispecialty hospital. Freshers may apply; knowledge of hospital management software is a plus and night shifts are required.

Qualifications

• Welcome patients, visitors, and attendants and guide them appropriately.
• Handle OP registration, patient appointments, and registration documentation.
• Manage incoming and outgoing telephone calls and patient enquiries.
• Coordinate with doctors, nursing staff, billing, pharmacy, and other departments.
• Maintain accurate patient records and ensure confidentiality of patient information.
• Guide patients regarding consultation timings, departments, and hospital services.
• Coordinate with the billing department for payment-related enquiries and receipts, as assigned.
• Manage patient flow and support smooth front-office operations.
• Maintain reception registers, appointment records, and other required documents.
• Follow patient identification procedures and confidentiality requirements.
• Adhere to NABH standards, hospital policies, patient rights, and service quality requirements.
• Handle patient complaints politely and elevate unresolved issues to the concerned in-charge.
• Ensure the reception area is clean, organized, and professionally maintained.
• Support emergency patient coordination and promptly inform the concerned clinical team.
• Perform rotational shifts, including night shifts, as per hospital requirements.

Responsibilities

• Provide warm welcome to patients, visitors and attendants and guide them appropriately.
• Handle OP registration, patient appointments, and registration documentation.
• Manage incoming and outgoing telephone calls and patient enquiries.
• Coordinate with doctors, nursing staff, billing, pharmacy, and other departments.
• Maintain accurate patient records and ensure confidentiality of patient information.
• Guide patients regarding consultation timings, departments, and hospital services.
• Coordinate with the billing department for payment-related enquiries and receipts, as assigned.
• Manage patient flow and support smooth front-office operations.
• Maintain reception registers, appointment records, and other required documents.
• Follow patient identification procedures and confidentiality requirements.
• Adhere to NABH standards, hospital policies, patient rights, and service quality requirements.
• Handle patient complaints politely and elevate unresolved issues to the concerned in-charge.
• Ensure the reception area is clean, organized, and professionally maintained.
• Support emergency patient coordination and promptly inform the concerned clinical team.
• Perform rotational shifts, including night shifts, as per hospital requirements.

Skills

Tamil & English

Computer literacy

Experience 0-7 yrs

Multispecialty exp

Patient registration

Hospital software

Education

Any Degree / Diploma

Tools

Hospital Management Software

Job description

Role & responsibilities

• Welcome patients, visitors, and attendants and guide them appropriately.
• Handle OP registration, patient appointments, and registration documentation.
• Manage incoming and outgoing telephone calls and patient enquiries.
• Coordinate with doctors, nursing staff, billing, pharmacy, and other departments.
• Maintain accurate patient records and ensure confidentiality of patient information.
• Guide patients regarding consultation timings, departments, and hospital services.
• Coordinate with the billing department for payment-related enquiries and receipts, as assigned.
• Manage patient flow and support smooth front-office operations.
• Maintain reception registers, appointment records, and other required documents.
• Follow patient identification procedures and confidentiality requirements.
• Adhere to NABH standards, hospital policies, patient rights, and service quality requirements.
• Handle patient complaints politely and elevate unresolved issues to the concerned in-charge.
• Ensure the reception area is clean, organized, and professionally maintained.
• Support emergency patient coordination and promptly inform the concerned clinical team.
• Perform rotational shifts, including night shifts, as per hospital requirements.

Preferred candidate profile

• Any Degree / Diploma preferred.
• Good communication skills in Tamil and English.
• Basic computer knowledge is mandatory.
• 0 - 7 years of experience in hospital reception or front-office operations preferred.
• Freshers with good communication and computer skills may also apply.
• Experience in a multispecialty hospital is an added advantage.
• Excellent communication and interpersonal skills.
• Patient-friendly attitude and professional grooming.
• Knowledge of patient registration and hospital front-office procedures.
• Computer proficiency and ability to use hospital management software.
• Good coordination, time management, and problem-solving skills.
• Ability to handle multiple tasks in a busy hospital environment.
• Willingness to work rotational shifts and mandatory night duty as per the duty roster.

Perks and benefits

• Competitive salary based on qualification and experience.
• PF and ESI benefits as applicable.
• Employee medical benefits and treatment concessions.
• Weekly off and leave benefits as per hospital policy.
• Training on hospital procedures and NABH standards.
• Opportunities for professional development and career growth.