Front Office Executive

Iswaryafertility; India; On-site; INR 223,200 - 334,800; Full time

Job summary

Iswaryafertility in India is looking for a friendly and efficient Front Office Executive to manage patient interactions and oversee front desk operations. The ideal candidate will ensure a smooth experience for patients by handling appointments, billing, and internal coordination.

Responsibilities include greeting patients, guiding them, maintaining accurate records, managing billing, and ensuring patient confidentiality. Candidates should possess good communication skills and a polite, patient-friendly attitude.

Qualifications

• Must possess good communication and interpersonal skills.
• Polite and patient-friendly attitude is essential.
• Basic knowledge of billing and cash handling is required.

Responsibilities

• Greet patients in a courteous and professional manner.
• Guide patients to the appropriate department or doctor.
• Maintain patient files and ensure proper documentation.
• Ensure confidentiality of patient information.
• Handle inquiries regarding services and timings.

Skills

Good communication and interpersonal skills

Patient-friendly attitude

Basic computer knowledge

Data entry skills

Ability to handle pressure

Education

Any Degree (MBA Preferred)

Job description

About the Role

We are seeking a friendly and efficient Front Office Executive to manage patient interactions and front desk operations. The candidate will play a key role in ensuring a smooth patient experience by handling appointments, billing, and coordination with internal departments.

Qualifications

Any Degree (MBA Preferred)

Responsibilities

• Greet patients and visitors in a courteous and professional manner
• Guide patients to the appropriate department or doctor
• phone
• and online)
• Register new patients and update records accurately
• Generate bills for consultations
• scans
• and procedures
• Collect payments and issue receipts
• Maintain daily cash collection records and coordinate with accounts
• Attend incoming calls and provide accurate information
• Handle inquiries regarding services
• doctors
• and timings
• Escalate critical calls or issues to the concerned staff
• Maintain patient files and ensure proper documentation
• Ensure confidentiality of patient information
• Update daily patient visit reports
• Coordinate with doctors
• lab
• and pharmacy for smooth patient flow
• Inform patients about waiting time and procedures
• Address basic patient concerns and collect feedback
• Report complaints or escalations to the admin

Requirements

• Good communication and interpersonal skills
• Basic computer knowledge and data entry skills
• Polite and patient-friendly attitude
• Ability to handle pressure during peak hours
• Basic knowledge of billing and cash handling