Walk-in | Front Office Executives

Apollo Hospitals; Gurugram District; On-site; INR 250,000 - 350,000; Full time

Job summary

Apollo Hospitals is seeking a Front Desk/Guest Services role to welcome and guide patients, attendants, and visitors with warmth and professionalism. The position emphasizes smooth registration, admission, discharge, and enquiry handling, along with addressing guest concerns by coordinating with relevant departments for quick resolution.

You will support patient experience initiatives, VIP Services and Service excellence programs, while maintaining records of complaints, feedback, and service

Responsibilities

• Welcome, Assist and guide patients, attendants and visitors with warmth and professionalism.
• Ensure seamless registration, admission, discharge and enquiry handling.
• Address Guests and patients concerns and coordinate with relevant departments for quick resolution.
• Support patient experience initiatives, VIP Services and Service excellence programs.
• Maintain records of complaints, feedback and service recovery actions.

Job description

Role & responsibilities

• Welcome, Assist and guide patients, attendants and visitors with warmth and professionalism.
• Ensure seamless registration, admission, discharge and enquiry handling.
• Address Guests and patients concerns and coordinate with relevant departments for quick resolution.
• Support patient experience initiatives, VIP Services and Service excellence programs.
• Maintain records of complaints, feedback and service recovery actions.