Front Office Executive

Dr. Kns Memorial Hospital; Lucknow; On-site; INR 180,000 - 240,000; Full time

Job summary

Dr. Kns Memorial Hospital in Lucknow seeks a courteous Front Office Executive to manage patient registration, appointment scheduling, and information services.

You will guide patients and attendants about procedures, help with billing coordination, and ensure smooth OPD patient flow from registration to consultation and beyond. The role requires handling calls, maintaining records, addressing routine inquiries, and upholding confidentiality with a professional reception standard in a busy

Responsibilities

• Patient Registration & Reception: Register patients accurately, verify documents, and guide patients/attendants regarding hospital procedures and services.
• Appointment Management: Schedule, reschedule, and coordinate doctor appointments and maintain accurate appointment records.
• Patient & Visitor Assistance: Attend to patients, attendants, and visitors professionally and provide appropriate information regarding departments, doctors, timings, and facilities.
• Calls & Enquiries: Handle incoming calls, hospital enquiries, and route calls to the concerned departments or staff members.
• Billing & Coordination: Coordinate with billing, TPA, insurance, diagnostics, nursing, and other departments whenever required.
• OPD & Patient Flow Management: Assist in smooth movement of patients from registration to consultation, diagnostics, admission, or other required services.
• Records & Documentation: Maintain front office registers, patient records, appointment details, and other required documentation accurately.
• Complaint Handling: Address basic patient/attendant concerns courteously and escalated unresolved complaints to the concerned senior/department.
• Hospital Information: Provide information regarding hospital facilities, packages, departments, visiting consultants, and available services.
• Professional Conduct: Maintain a clean, organized, and professional reception area while ensuring confidentiality and adherence to hospital policies and SOPs.

Job description

Key Responsibilities:

1. Patient Registration & Reception: Register patients accurately, verify documents, and guide patients/attendants regarding hospital procedures and services.
2. Appointment Management: Schedule, reschedule, and coordinate doctor appointments and maintain accurate appointment records.
3. Patient & Visitor Assistance: Attend to patients, attendants, and visitors professionally and provide appropriate information regarding departments, doctors, timings, and facilities.
4. Calls & Enquiries: Handle incoming calls, hospital enquiries, and route calls to the concerned departments or staff members.
5. Billing & Coordination: Coordinate with billing, TPA, insurance, diagnostics, nursing, and other departments whenever required.
6. OPD & Patient Flow Management: Assist in smooth movement of patients from registration to consultation, diagnostics, admission, or other required services.
7. Records & Documentation: Maintain front office registers, patient records, appointment details, and other required documentation accurately.
8. Complaint Handling: Address basic patient/attendant concerns courteously and escalated unresolved complaints to the concerned senior/department.
9. Hospital Information: Provide information regarding hospital facilities, packages, departments, visiting consultants, and available services.
10. Professional Conduct: Maintain a clean, organized, and professional reception area while ensuring confidentiality and adherence to hospital policies and SOPs.