Walk-in | Front Office Executive

Ankura Hospital; Hyderabad; On-site; INR 300,000 - 400,000; Full time

Job summary

Ankura Hospital in Hyderabad seeks an OPD Executive to manage front-desk duties, patient registrations, billing support, and coordination with doctors and departments. You will greet patients, handle inquiries, assist with admissions and ensure smooth handovers.

The role requires graduate eligibility, computer knowledge, and ability to speak local language along with English and Hindi. Freshers or 1 year experience preferred; rotational shifts and adherence to dress code.

Qualifications

• Graduate with basic computer knowledge and good communication skills.
• Able to speak local language, English and Hindi; willing to work rotational shifts.

Responsibilities

• Handle patient reception, registrations, billing support and collections.
• Direct patients to the right consultant and department; coordinate with doctors and admin.
• Ensure admissions are processed with proper documents and maintain patient records.
• Greet visitors, answer inquiries, and maintain cleanliness and dress code as per policy.
• Assist IP/OPD processes and support cash/card/UPI payments and refunds as needed.

Skills

Customer service

Communication

Multilingual (English/Hindi/local)

Education

Graduate

Computer knowledge

Job description

JOB RESPONSIBILITIES

Business/Financial The collection of payments (Cash, Credit Card, UPI, TPA's) should be handed over to the finance department at the end of each shift. Ensure that the collected amounts match the totals recorded in the system under the respective user ID. Operations(Process) Initiate records for new patients and create computer index Emergency cases should be guided to Emergency department without any delay, reception should alert the emergency transport team to provide all help such as stretcher or wheel chair transferring patient comfortably without any delays. Handling patients appointments & rescheduling whereever necessary in consultation with medical director. Updation of patient information, billing & payment collection To check & be informed on consultants shifts & timings To capture all important patient Registration details according to Govt ID Card & generate a unique MRN number. If the patient is for admission, then Govt ID has to be filed in the case sheet & admission has to be done with all proper documents To ensure all consents are taken from the patient or attendent during the admission To collect advance from IP patient according to the required treatment as per organisation policy. To support the IP Billing dept whenever required.(Advance collection, Bill closure, settlementsetc) If the patient is referred by an outside consultant, reference slip details to be entered in a register. Coordinate with all the sub specialty consultants regarding the OP patients and IP patients visits. As soon as patient is admitted, should inform the respective area / ward in charge and the consultant In charge other stake holders. At the start of shift, executive should make sure that doctors schedule is available, computers are working and telephones are in working order. Particulars of all the admitted patients should be always kept available at the reception. List of telephone numbers of all the Consultants and staff attached with the hospital should be readily available at the reception. Alert call should be made in case of any Code blue, and Code red cases arrives. Ensuring branding material / colleterals are available at OPD in order. To manage & ensure the People To maintain proper dress code, work place etiquette To ensure proper handover to the next in line OP Executive Customer To direct & ensure patient is directed to right consultant & right speciality Welcome patients and visitors by greeting in person with smile , telephone answering & attending enquiries. Handling patients according to their needs & requirements (OPD, IP Admission) Collect feedbacks from all the OPD patients and handover to Admin Department.

Preferred candidate profile

Qualifications Minimum Qualifications Graduate Technical Qualifications – Computer Knowledge Minimum - Freshers / 1 Yr Exp preferrably Able to speak local language, English and hindi Flexibility to work rotational shifts