Walk-in | Direct Walk-Customer service Executive

Muthoot FinCorp (MFL); Tirunelveli; On-site; INR 180,000 - 240,000; Full time

Job summary

Muthoot FinCorp (MFL) is seeking a Branch Associate to support daily business transactions and customer interactions in Tirunelveli, Tamil Nadu. The role emphasizes adherence to standardized processes to ensure service quality and branch efficiency.

You will promote and cross-sell products, manage customer queries, and maintain accurate records of transactions while contributing to branch development and customer satisfaction.

Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promotes the products and services.
• Consistently cross-sells and Up-sells products at every opportunity.
• Handle day to day transactions and valuables. Maintain all data and records related to daily transactions .
• To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• Increase the Branch business through business development activities.

Job description

Role & responsibilities

To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.

• 2) Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services.
• 3) Consistently cross-sells and Up-sells products at every opportunity.
• 4) Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions .

Main Tasks:

• 1) To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• 2) Increase the Branch business through business development activities.