Walk-in | Direct Walk-Customer service Executive

Muthoot FinCorp (MFL); Tiruchirappalli; On-site; INR 180,000 - 300,000; Full time

Job summary

Muthoot FinCorp (MFL) in Tiruchirappalli, Tamil Nadu, India, invites applications for a branch operations role focused on transactional processing, customer inquiries, and ensuring quality through strict process adherence.

The position emphasizes promoting products, cross-selling, and maintaining accurate daily transaction records while driving branch growth through business development activities.

Qualifications

• To ensure quality of business and operational efficiency through proper process adherence.
• Promotes the products and services; cross-sells and up-sells products at every opportunity.
• Maintain all data and records related to daily transactions.

Responsibilities

• To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• Increase the Branch business through business development activities.

Job description

Role & responsibilities

To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.

• 2) Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services.
• 3) Consistently cross-sells and Up-sells products at every opportunity.
• 4) Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions .

Main Tasks:

• 1) To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• 2) Increase the Branch business through business development activities.