Walk-in | Direct Walk-Customer service Executive

Muthoot FinCorp (MFL); Nagercoil; On-site; INR 250,000 - 400,000; Full time

Job summary

Muthoot FinCorp (MFL) is seeking a Branch Operations Executive to ensure quality of business and operational efficiency through proper process adherence and smooth functioning of branches. The role involves handling day-to-day transactions, maintaining records, and promoting the bank's products and services to customers.

The incumbent will actively build positive relationships with customers, cross-sell and up-sell offerings, and drive branch growth through effective business development

Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promotes and maintains positive relations with all contacts, customers and potential customers; promotes the products and services.
• Consistently cross-sells and up-sells products at every opportunity.
• Handles day to day transactions and valuables; maintains data and records related to daily transactions.

Job description

Role & responsibilities

To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.

• 2) Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services.
• 3) Consistently cross-sells and Up-sells products at every opportunity.
• 4) Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions .

Main Tasks:

• 1) To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• 2) Increase the Branch business through business development activities.