Customer Service Executive

Muthoot Fincorp Limited; Chegunta; On-site; INR 300,000 - 420,000; Full time

Job summary

Muthoot Fincorp Limited in Chegunta, Telangana invites applications for a Customer Service Executive role. The position involves handling daily transactions, resolving customer queries, and ensuring quality of business through strict process adherence.

You will promote products and services while maintaining positive relationships with customers. The role emphasizes improving branch performance through development activities and regular cross-selling opportunities, with an expectation of

Qualifications

• To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• Increase the Branch business through business development activities.

Responsibilities

• To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• Increase the Branch business through business development activities.

Job description

CUSTOMER SERVICE EXECUTIVE

• 1) To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• 2) Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services.
• 3) Consistently cross-sells and Up-sells products at every opportunity.
• 4) Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions .

Main Tasks

• 1) To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• 2) Increase the Branch business through business development activities.