Customer Service Executive

Muthoot Fincorp Limited; Gandhari; On-site; INR 150,000 - 230,000; Full time

Job summary

Muthoot Fincorp Limited in Gandhari, Madhya Pradesh, is looking for a Customer Service Executive to ensure quality of service and smooth branch operations.

You will handle day-to-day transactions, respond to customer queries, maintain records, and promote products and services. The role requires building positive relationships and regularly cross-sell and up-sell to branch customers.

Join our team to support customers and help grow the branch business.

Responsibilities

• Handle day-to-day business transactions and customer queries with effective resolution.
• Increase the Branch business through business development activities.

Job description

CUSTOMER SERVICE EXECUTIVE

• 1) To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• 2) Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services.
• 3) Consistently cross-sells and Up-sells products at every opportunity.
• 4) Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions .

Main Tasks:

• 1) To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• 2) Increase the Branch business through business development activities.