CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Bina; On-site; INR 200,000 - 300,000; Full time

Job summary

Muthoot Fincorp Ltd. in Bina, Madhya Pradesh, is seeking a branch operations professional to ensure smooth branch functioning through strict process adherence and to promote products and services.

The role emphasizes handling daily transactions, maintaining data records, and delivering effective query resolution. As part of the responsibilities, you will consistently cross-sell products, build positive relations with customers, and drive branch growth through business development activities.

Qualifications

• Handle day-to-day business transactions, customer queries, and provide effective resolution.
• Increase branch business through business development activities.

Responsibilities

• To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• Increase the Branch business through business development activities.

Job description

1. 1) To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
2. 2) Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services.
3. 3) Consistently cross-sells and Up-sells products at every opportunity.
4. 4) Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions .

Main Tasks:

1. 1) To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
2. 2) Increase the Branch business through business development activities.