Customer Service Executive

Muthoot Fincorp Limited; Huzurnagar; On-site; INR 180,000 - 260,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Customer Service Executive to support branch operations in India. You will handle day-to-day transactions, respond to customer queries, and ensure quality of business through proper process adherence.

You will promote products and services, cross-sell and up-sell where appropriate, and maintain records of daily transactions to support branch performance. This role requires strong communication, accuracy, and a customer-first mindset.

Qualifications

• Handle day-to-day transactions and customer queries.
• Promote products and services, cross-sell and up-sell when possible.

Responsibilities

• To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• Increase the Branch business through business development activities.

Job description

CUSTOMER SERVICE EXECUTIVE

• 1) To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• 2) Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services.
• 3) Consistently cross-sells and Up-sells products at every opportunity.
• 4) Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions .

Main Tasks:

• 1) To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• 2) Increase the Branch business through business development activities.