Walk-in | Direct Walk-Customer service Executive

Muthoot FinCorp (MFL); Dindigul; On-site; INR 180,000 - 300,000; Full time

Job summary

Muthoot FinCorp (MFL) in Tamil Nadu seeks a Branch Operations Associate to ensure quality of business and efficient operations through strict process adherence.

You will handle daily transactions, respond to customer queries, promote products, upsell services, and support business development to grow branch performance; prior experience in customer service or banking is a plus. This role requires attention to detail and strong communication.

Responsibilities

• To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• Increase the Branch business through business development activities.
• Promotes and maintain positive relations with all contacts, customers and potential customers Promotes the products and services.
• Consistently cross-sells and Up-sells products at every opportunity.
• Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions .

Job description

Role & responsibilities

To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.

• 2) Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services.
• 3) Consistently cross-sells and Up-sells products at every opportunity.
• 4) Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions .

Main Tasks:

• 1) To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• 2) Increase the Branch business through business development activities.