Customer Service Executive

Muthoot Fincorp Limited; Gudur Urban; On-site; INR 250,000 - 350,000; Full time

Job summary

Muthoot Fincorp Limited in Gudur, Andhra Pradesh is seeking a Customer Service Executive to support branch operations, handle customer queries, and ensure adherence to processes.

The role emphasizes promoting products, cross-selling, and maintaining accurate data records to improve branch performance.

Qualifications

• Handle day-to-day customer queries with effective resolution.
• Cross-sell and upsell products at every opportunity.
• Promote and maintain positive relations with customers and contacts.

Responsibilities

• To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• Increase the Branch business through business development activities.

Skills

Customer service

Communication skills

Sales skills

Job description

CUSTOMER SERVICE EXECUTIVE

• 1) To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• 2) Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services.
• 3) Consistently cross-sells and Up-sells products at every opportunity.
• 4) Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions .

Main Tasks:

• 1) To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• 2) Increase the Branch business through business development activities.