Walk-in | Customer Support Executive (Telugu/Kannada/Malayalam)

Policybazaar; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Policy Bazaar is seeking a Customer Support Executive to join our on-site team in Gurugram, Haryana. The role involves handling customer calls, providing policy information, and ensuring high customer satisfaction.

Graduation is mandatory; both freshers and experienced candidates can apply. The position offers a 3–4.2 LPA base salary plus incentives, with working six days a week on a roster. Face-to-face interviews only.

Qualifications

• Graduation is mandatory.
• Experience in customer support preferred.
• Freshers can apply.

Responsibilities

• Handle calls to address customer queries and concerns.
• Provide accurate information on policies, premiums, and status.
• Escalate unresolved queries to internal teams with follow-up.
• Update CRM records with customer information.
• Maintain professional communication and problem-solving to ensure satisfaction.
• Meet daily, weekly, and monthly targets.

Skills

English & Hindi

MS Office

CRM experience

Customer service

Education

Graduation

Tools

CRM software

Job description

Job Profile- Customer Support Executive

Job Location: Gurugram, Haryana only (On-site)

Qualification- Graduation

Mandatory Languages- Telugu/Kannada/Malayalam

Salary- 3 - 4.2 LPA + Incentives

Working Days- 6 days working with roster off.

Interview Mode - Face to Face only (No virtual rounds)

Job description

Policy Bazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience for customer support role.
• Freshers and experience both can apply.
• Minimum education: Graduate.
• Salary package 2.5 LPA to 4 LPA.

Policy Bazaar

We are looking for Immediate joiners