Urgent Hiring - Customer Support Associate

Policybazaar; Gurugram District; Hybrid; INR 250,000 - 400,000; Full time

Job summary

Policybazaar is looking for enthusiastic Customer Service Executives in Gurugram to manage customer inquiries, drive sales, and enhance customer satisfaction. The role requires excellent communication and problem-solving skills, with 0-4 years of experience in customer service or sales. A High School Diploma is mandatory, while a Bachelor's degree is preferred. Full-time employment with a 6-day working week is offered, with a salary range of 2.5 - 4 LPA depending on experience.

Qualifications

• 0-4 years of experience in customer service or sales.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Familiarity with CRM systems is a plus.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide detailed information about our products and services.
• Assist customers in making informed decisions about their insurance needs.
• Maintain accurate records of customer interactions.
• Resolve customer complaints in a professional manner.
• Collaborate with team members to improve customer satisfaction.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Basic computer skills

Education

High School Diploma

Bachelor's degree (preferred)

Job description

Job Title: Customer Service Executive

Company: Policy Bazaar Insurance Brokers Pvt. Ltd.

Location: Sector 44, Gurugram

Employment Type: Full-time

Salary range: 2.5 - 4 LPA, depending on relevant experience.

Job Description

Policy Bazaar seeks enthusiastic, customer-focused individuals to join as Customer Service Executives. In this role, you will manage customer inquiries, drive sales through various channels, and work in a blended process position.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide detailed information about our products and services.
• Assist customers in making informed decisions about their insurance needs.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members to improve customer satisfaction.

Requirements

• 0-4 years of experience in customer service or sales.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Basic computer skills and familiarity with CRM systems.
• Strong problem-solving abilities and attention to detail.
• High School Diploma; Bachelor's degree preferred.

Working Conditions

• 6-day working week.

We do not conduct virtual interviews.