Policybazaar Hiring | Customer Service Executive

Policybazaar; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Policybazaar in Gurugram is seeking a Customer Service Executive (Full-time, permanent) to engage with customers, resolve queries, and assist in selecting the right insurance solutions.

The role welcomes 0–4 years of experience, requires Hindi and basic English, and benefits from CRM knowledge. 6 days a week onsite work in Sector 44 offers growth opportunities and on-the-job training.

Qualifications

• Experience: 0–4 years (Freshers can apply).
• Good communication skills in Hindi and basic English.
• Strong customer handling and interpersonal skills.
• Ability work in a fast-paced environment.
• Basic computer knowledge; CRM knowledge is an added advantage.
• Strong problem-solving skills and attention to detail.
• Undergraduate and Graduate candidates are eligible.

Responsibilities

• Handle customer inquiries through phone calls.
• Provide accurate information about products and services.
• Assist customers in making informed decisions regarding their insurance needs.
• Maintain records of customer interactions and transactions.
• Resolve customer complaints in a professional and timely manner.
• Ensure a high level of customer satisfaction.
• Coordinate with internal teams to deliver a seamless customer experience.

Skills

Communication skills

Customer handling

Interpersonal skills

Problem solving

Education

Undergraduate or Graduate candidates

Tools

CRM knowledge

Job description

Policybazaar Hiring | Customer Service Executive | Freshers Welcome | Gurugram

Location: Sector 44, Gurugram

Interview Mode: Walk-in Interviews Only (No Virtual Interviews)

Employment Type: Full-time, Permanent

Salary: 2.5 LPA 4 LPA (Based on Experience)

About the Role

Policybazaar is looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives. This is a blended process role where you will interact with customers, resolve their queries, and assist them in choosing the right insurance solutions.

Key Responsibilities

• Handle customer inquiries through phone calls.
• Provide accurate information about products and services.
• Assist customers in making informed decisions regarding their insurance needs.
• Maintain records of customer interactions and transactions.
• Resolve customer complaints in a professional and timely manner.
• Ensure a high level of customer satisfaction.
• Coordinate with internal teams to deliver a seamless customer experience.

Eligibility Criteria

• Experience: 0–4 years (Freshers can apply).
• Good communication skills in Hindi and basic English.
• Strong customer handling and interpersonal skills.
• Ability work in a fast-paced environment.
• Basic computer knowledge; CRM knowledge is an added advantage.
• Strong problem-solving skills and attention to detail.
• Undergraduate and Graduate candidates are eligible.

Working Conditions

• 6 Days Working
• Work From Office

Why Join Policybazaar?

• Competitive Salary Package
• Performance-Based Incentives
• Career Growth Opportunities
• Professional Training and Development
• Dynamic Work Environment