Customer Support Executive

Policybazaar; Gurugram District; On-site; INR 250,000 - 450,000; Full time

Job summary

PolicyBazaar is seeking a Customer Service Executive to join their Gurugram team. Fresh graduates are welcome, with 0-3 years of experience. The role focuses on resolving customer queries, guiding policy details, and maintaining CRM records.

Location is Gurugram, Haryana, with face-to-face interviews only. Salary ranges from 2.5 LPA to 4.5 LPA, targeting high customer satisfaction and meeting daily, weekly, and monthly targets.

Qualifications

• Graduate required.
• 0-3 years of experience; freshers welcome.
• Freshers and experienced candidates can apply.

Responsibilities

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding policies, premiums, and policy status.
• Escalate unresolved queries to appropriate teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets as directed by team lead.

Skills

Communication skills

Bilingual English/Hindi

CRM basics

MS Office

Email proficiency

Customer empathy

Education

Graduate

Tools

CRM software

MS Office

Email clients

Job description

Job Description

Point of Contact : HR Neetu Mehta - 0704254...

Job description

ONLY IMMEDIATE JOINERS APPLY

Job description

Customer Service Executive

Location: Gurugram, Haryana

Interview Mode- Only Face-to-Face (No Virtual Interviews)

Qualification- 0-3 yrs (Freshers are welcome)

Salary Package- 2.5 LPA to 4.5 LPA

PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call center or customer support role is a plus.
• Freshers and experienced candidates can both apply

Minimum education: Graduate

Job Classification

Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Freshers

Contact Details:

Company: PolicybazaarLocation(s): Noida, Gurugram

Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.