Customer Service Executive

Policybazaar.com; Gurugram District; On-site; INR 255,000 - 420,000; Full time

Job summary

Policybazaar.com is seeking a Customer Support Executive in India to handle customer inquiries and deliver exceptional service. The role involves taking calls, following up with customers, resolving issues, and maintaining high satisfaction levels.

You will document interactions in the CRM and work with the team to raise service standards. The ideal candidate may be a graduate or fresher with 0-4 years of voice-based customer support, strong English communication, active listening, empathy, and

Qualifications

• Graduates are welcome. Freshers can also apply.
• 0-4 years of experience in customer support (voice process).
• Excellent verbal communication skills in English.
• Good listening skills, patience, and empathy when dealing with customers.
• Basic computer knowledge (MS Office, Email, CRM tools).

Responsibilities

• Handle incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to customers for follow-ups, feedback, or information updates.
• Resolve product/service-related issues effectively, escalating when necessary.
• Maintain a high level of customer satisfaction by providing accurate information and support.
• Document all customer interactions and update CRM systems.
• Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
• Work closely with the team to improve service standards and processes.

Skills

Verbal communication (English)

Listening skills

Empathy

Patience

Education

Graduates welcome; Freshers can apply

Tools

CRM tools

MS Office

Email

Job description

Job descriptionAbout the Role:

We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries and providing exceptional service to ensure customer satisfaction.

CONTACT PERSON: KASHISH SINGH | [phone] | [e-mail]

Responsibilities:

• Handle incoming calls and respond to customer queries in a timely and professional manner.


• Make outbound calls to customers for follow-ups, feedback, or information updates.


• Resolve product/service-related issues effectively, escalating when necessary.


• Maintain a high level of customer satisfaction by providing accurate information and support.


• Document all customer interactions and update CRM systems.


• Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.


• Work closely with the team to improve service standards and processes.

Qualifications:

• Graduates are welcome. Freshers can also apply.


• 0-4 years of experience in customer support (voice process).


• Excellent verbal communication skills in English.


• Good listening skills, patience, and empathy when dealing with customers.


• Basic computer knowledge (MS Office, Email, CRM tools).

Required Skills:

• Good command over English (spoken) or Malayalam, Marathi, and Tamil

Preferred Skills:

• Experience in customer support is a plus.

Pay range and compensation package:

Shift Timing: 10 Am-7 Pm

Salary Budget: Fresher - 2.55 LPA - 4 LPAExperienced with more than 6 months of experience: 20-25 % hike on your Last CTC or max 4.2LPA

Equal Opportunity Statement: We are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic.