Customer Service Specialist

Policybazaar.com; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Policy Bazaar is hiring Customer Service Executives in Gurugram. The role focuses on handling customer inquiries via phone, educating customers about our insurance products, and guiding them to make informed decisions. The position requires strong communication skills and a customer-centric approach.

The role is full-time with a 6-day workweek, based in Sector 44, Gurugram. Walk-in interviews only; no virtual interviews.

Qualifications

• Experience in customer service or sales (0-4 years).
• Excellent communication and interpersonal skills essential.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Basic computer skills and familiarity with CRM systems.
• Strong problem-solving abilities and attention to detail.
• High School Diploma and Bachelor's degree preferred.

Responsibilities

• Handle customer inquiries via phone.
• Provide detailed information about products and services.
• Assist customers in making informed decisions about their insurance needs.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members to improve customer satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Attention to detail

Education

High School Diploma

Bachelor's degree preferred

Tools

CRM systems

Job description

Location: Sector 44, Gurugram (Walk-in Interviews only) (No virtual interviews)

Employment Type

Full-time

Salary

₹2.5 - ₹4LPA, depending on relevant experience

Job Description

Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.

Responsibilities

• Handle customer inquiries via phone.
• Provide detailed information about our products and services.
• Assist customers in making informed decisions about their insurance needs.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members to improve customer satisfaction.

Requirements

• Experience: 0-4 years in customer service or sales.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Basic computer skills and familiarity with CRM systems.
• Strong problem-solving abilities and attention to detail.
• High School Diploma and Bachelor's degree preferred.

Working Conditions

• 6-day working week.

We do not conduct virtual interviews.