Customer Service Representative

Policybazaar.com; Gurugram District; On-site; INR 334,800 - 446,400; Full time

Job summary

A leading insurance services provider in Gurugram is looking for a Customer Support Specialist to join their team. The role involves assisting customers with queries, resolving issues, and ensuring high levels of satisfaction through effective communication. The ideal candidate should have excellent English and Hindi skills, basic computer knowledge, and the ability to handle queries politely. This full-time position welcomes both freshers and experienced candidates.

Qualifications

• Strong verbal and written communication skills in English and Hindi.
• Ability to efficiently handle customer queries.
• Basic proficiency in computer applications and MS Office.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Provide accurate information about insurance policies.
• Escalate unresolved queries to internal teams.
• Maintain customer records in the CRM system.
• Ensure customer satisfaction through effective communication.
• Meet targets set by the team lead.

Skills

Excellent communication skills (verbal and written) in English and Hindi

Ability to handle customer queries efficiently and politely

Basic computer knowledge

Proficiency in MS Office and email

Patience and empathy to manage difficult customers

Prior experience in a call center or customer support role

Open to both freshers and experienced candidates

Job description

PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills

• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call center or customer support role is a plus.
• Freshers and experienced candidates can both apply.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Customer Service

Industries

• Insurance