Associate Sales Consultant

Policybazaar.com; Mumbai; On-site; INR 250,000 - 390,000; Full time

Job summary

A leading insurance comparison platform is seeking a Customer Support Specialist in Mumbai to address customer queries, provide information on insurance policies, and maintain customer satisfaction. The role requires excellent communication skills in English and Hindi and is open to both freshers and experienced candidates. Immediate joiners are preferred. Salary package ranges from 2.5 Lpa to 3.9 Lpa.

Qualifications

• Proficiency in English and Hindi required.
• Experience in a call center or customer support is a plus.
• Freshers are welcome to apply.

Responsibilities

• Handle inbound and outbound calls for customer queries.
• Provide information regarding insurance policies.
• Escalate unresolved queries to appropriate teams.
• Maintain customer records in the CRM system.
• Ensure customer satisfaction through communication.
• Meet targets set by the team lead.

Skills

Excellent communication skills

Customer query handling

Basic computer knowledge

Empathy

Call center experience

Job description

1 day ago Be among the first 25 applicants

Direct message the job poster from Policybazaar.com

Contact Person - HR Anjali - What's app your resume to 8826269231

Interview Mode - Face to Face only (No Virtual rounds)

Working days- 6 days working with a roster off

Preferred Languages- English, Hindi, Marathi & Gujarati

PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills

• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call center or customer support role is a plus.
• Freshers and experience both can apply.
• Salary package 2.5 Lpa to 3.9 Lpa.

Interested candidates can share their resume to [e-mail] or Whatsapp to 8826269231

Regards,

We are looking for Immediate joiners.