Customer Support Executive

Policybazaar.com; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

A leading online insurance marketplace is seeking a Customer Support Executive to assist customers with their queries and ensure high levels of satisfaction. Candidates should possess excellent communication skills in English and Hindi, and experience in customer support is preferred. The salary package ranges from 2.5 LPA to 4 LPA. Apply now if you're ready to join immediately.

Qualifications

• Excellent verbal and written communication skills in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Prior experience in a call center or customer support role is a plus.

Responsibilities

• Handle inbound and outbound calls to address customer queries.
• Provide information regarding insurance policies.
• Escalate unresolved queries to internal teams.

Skills

Excellent communication skills in English

Basic computer knowledge

Ability to handle queries politely

Patience and empathy

Tools

MS Office

Job description

Overview

PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Executive for international processes, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Position: International Customer Support Executive

Interview Mode: Face to Face

Responsibilities

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills / Qualifications

• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call center or customer support role is a plus.
• Freshers and experienced candidates can apply.
• Salary package: 2.5 LPA to 4 LPA.

How to Apply

Interested candidates can share their resume to [e-mail] or WhatsApp to 8826269231.

Notes

We are looking for immediate joiners.

Referral information and other role listings may appear on the site but are not required for application to this position.