Customer Support Executive

Policybazaar.com; Gurugram District; On-site; INR 279,000 - 390,600; Full time

Job summary

A customer-centric insurance platform is seeking a Customer Support Specialist to assist customers with queries and resolve issues. Responsibilities include handling calls, providing information on insurance policies, and maintaining CRM records. The ideal candidate will have excellent communication skills in English and Hindi, with a preference for prior customer support experience. Freshers are welcome to apply, and the role is crucial for ensuring customer satisfaction.

Qualifications

• Excellent communication skills in English and Hindi are essential.
• Experience in a call center or customer support role is preferred.
• Freshers are encouraged to apply.

Responsibilities

• Handle inbound and outbound calls to address customer queries.
• Provide accurate information regarding insurance policies.
• Maintain customer records in the CRM system.

Skills

Excellent communication skills (verbal and written) in English and Hindi

Ability to handle customer queries efficiently and politely

Patience and empathy to manage difficult or irate customers

Tools

MS Office

Job description

PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Responsibilities

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Qualifications

• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call center or customer support role is a plus.
• Freshers and experienced candidates can both apply