Customer Support Executive

Gopi Securities; Faridabad District; On-site; INR 200,000 - 350,000; Full time

Job summary

Gopi Securities in Haryana is seeking a front-line customer support executive to handle inbound and outbound calls while addressing queries and providing information about company products and services.

The role requires maintaining customer records, following up when required, and ensuring customer satisfaction through effective communication in Hindi and basic English. Graduates or undergraduates are welcome to apply.

Qualifications

• Graduate or undergraduate candidates can apply.
• Good communication skills in Hindi and basic English.
• Basic computer knowledge.
• Customer handling and problem-solving skills.

Responsibilities

• Handle inbound and outbound customer calls.
• Resolve customer queries and complaints.
• Provide information about company products and services.
• Maintain customer records and follow up when required.
• Ensure customer satisfaction through effective communication.

Skills

Customer handling

Problem solving

Basic computer knowledge

Hindi language

Basic English

Education

Graduate / Undergraduate

Job description

Role & responsibilities

• Handle inbound and outbound customer calls.
• Resolve customer queries and complaints.
• Provide information about company products and services.
• Maintain customer records and follow up when required.
• Ensure customer satisfaction through effective communication.

Preferred candidate profile

• Graduate or undergraduate candidates can apply.
• Good communication skills in Hindi and basic English.
• Basic computer knowledge.
• Customer handling and problem-solving skills.