Customer Support Executive

Indyeo Securities Management Solutions; Chennai, Thiruvananthapuram; On-site; INR 134,000 - 246,000; Full time

Job summary

Indyeo Securities Management Solutions in Chennai is seeking a proactive customer support executive to handle inbound and outbound calls, respond to queries via phone, email, and chat, and provide accurate information about our services.

The role requires basic computer skills and good English and Tamil communication. Fresh graduates are welcome and immediate joining is preferred. Join a team focused on customer satisfaction and process adherence.

Qualifications

• Fresh graduates or diploma holders welcome.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries through phone, email, and chat.
• Provide accurate information about company services.
• Resolve customer complaints and escape issues when required.
• Maintain customer records and update system details.
• Follow up with customers for service feedback and support.
• Coordinate with internal departments for smooth operations.
• Ensure customer satisfaction and service quality standards.

Skills

Customer handling

Problem solving

Active listening

Interpersonal skills

Teamwork

Willingness to learn

Positive attitude

English & Tamil

Education

Graduate/Diploma/Undergraduate

Tools

MS Office

Email handling

Job description

Job Roles & Responsibilities

• * Handle inbound and outbound customer calls professionally
• * Respond to customer queries through phone, email, and chat
• * Provide accurate information about company services
• * Resolve customer complaints and escape issues when required
• * Maintain customer records and update system details
• * Follow up with customers for service feedback and support
• * Coordinate with internal departments for smooth operations
• * Ensure customer satisfaction and service quality standards

Eligibility Criteria

• * Any Graduate / Diploma / Undergraduate can apply
• * Freshers and experienced candidates are welcome
• * Good communication skills in English & Tamil
• * Basic computer and typing knowledge required
• * Ability to work in a team environment
• * Positive attitude and willingness to learn
• * Immediate joiners preferred

Preferred Skills

• * Customer handling skills
• * Problem-solving ability
• * Active listening and interpersonal skills
• * MS Office and email handling knowledge