Customer Service Executive

Kotak Mahindra Bank; Thane; Sur place; INR 201 000 - 357 000; Plein temps

Résumé du poste

Kotak Mahindra Bank is seeking a customer service associate to handle inbound and outbound calls in Thane. You will resolve queries, provide information, and ensure high-quality service while maintaining accurate records. Freshers are welcome, and basic MS Office skills are required.

The role emphasizes customer-centric communication, teamwork, and adaptability to meet daily targets and compliance guidelines in a banking environment.

Qualifications

• Graduate in any discipline is required.
• Freshers are welcome to apply.
• Strong communication skills are essential.
• Proficiency with MS Office is expected.

Responsabilités

• Handle inbound customer calls professionally and courteously.
• Resolve queries and provide accurate information.
• Address complaints and escalate when needed.
• Record interactions accurately in the system.
• Support outbound calls for collections and campaigns.

Connaissances

Verbal & written communication

MS Office proficiency

Phone-based customer interaction

Active listening & problem solving

Positive attitude & willingness to学习

Team collaboration

Formation

Graduate in any discipline

Freshers welcome

Outils

MS Office (Excel/Word/Outlook)

Description du poste

Role & responsibilities

Inbound Calling

• Attend incoming customer calls professionally and courteously.
• Resolve customer queries and provide accurate information.
• Address customer complaints and elevate issues when required.
• Maintain high standards of customer service and satisfaction.
• Record customer interactions accurately in the system.

Outbound Calling

• Make outbound calls to customers for collection/recovery.
• Inform customers about products, services, offers, and campaigns.
• Collect customer feedback and update records.
• Generate leads and schedule appointments where applicable.
• Achieve daily productivity, calling target and quality parameters.

Required Skills

• Good verbal and written communication skills.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Ability to interact confidently with customers over phone.
• Good listening and problem-solving skills.
• Positive attitude and willingness to learn.
• Ability to work in a team environment.

Preferred candidate profile

Educational Qualification

• Graduate in any discipline.
• Freshers are welcome to apply.

Preferred Competencies

• Customer-centric approach.
• Time management and multitasking abilities.
• Adaptability and flexibility.
• Basic computer proficiency.
• Strong interpersonal skills.

Key Performance Indicators (KPIs)

• Call handling efficiency.
• Customer satisfaction scores.
• Quality and accuracy of information provided.
• Productivity targets achieved.
• Adherence to process and compliance guidelines.