Customer Support Representative

Tech Mahindra; Pune District; On-site; INR 240,000 - 340,000; Full time

Job summary

Tech Mahindra in Pune seeks an enthusiastic Customer Support Executive to handle inbound calls, resolve queries, and provide accurate information about products and policies. You will maintain customer records and update CRM systems while upholding high CSAT and quality metrics.

The role requires strong communication skills, mandatory customer service experience, and immediate joining. Preference for candidates from Maharashtra region with readiness to contribute to a fast-paced service

Qualifications

• Customer service experience is mandatory.
• Immediate joining is required.
• Candidates preferably from Maharashtra region.
• Strong communication skills are essential.

Responsibilities

• Handle inbound customer calls professionally.
• Resolve customer queries, complaints, and service requests.
• Provide accurate information about products, services, and policies.
• Maintain customer records and update CRM systems.
• Ensure high customer satisfaction through effective communication.
• Meet performance metrics such as quality, productivity, and CSAT.

Skills

Good Communication Skills

Customer service exp. mandatory

Immediate Joiner

From Maharashtra region

Tools

CRM systems

Job description

Role & responsibilities

• Handle inbound customer calls professionally.
• Resolve customer queries, complaints, and service requests.
• Provide accurate information about products, services, and policies.
• Maintain customer records and update CRM systems.
• Ensure high customer satisfaction through effective communication.
• Meet performance metrics such as quality, productivity, and CSAT.

Preferred candidate profile

• Good Communication Skills
• Customer service exp. mandatory
• Immediate Joiner
• Preferably from Maharashtra region