Walk-in | Customer Care Executive

Atria Convergence Technologies (ACT); Hyderabad; On-site; INR 260,000 - 380,000; Full time

Job summary

Atria Convergence Technologies (ACT) in Hyderabad is seeking a Customer Service Executive to deliver quality assistance on calls and emails, resolve issues, and maintain TAT. The role requires graduates, 1–3 years in customer service or call center, and strong communication and interpersonal skills.

Knowledge of English, Telugu, and Hindi is an added advantage, with willingness to work in rotational shifts.

Qualifications

• Graduate or equivalent is required.
• 1–3 years of work experience in customer service or call center is preferred.
• Strong communication and interpersonal skills are essential.
• Knowledge of multiple languages (English, Telugu, Hindi) is an added advantage.

Responsibilities

• Provide customer satisfaction on every call/email.
• Ensure closure of the ticket/email within the prescribed TAT.
• Provide speedy resolution to customer issues.
• Resolve product or service problems by clarifying the customer's complaint.

Skills

Strong communication skills

Good interpersonal skills

Multilingual English Telugu Hindi

Education

Graduate or equivalent

Job description

Job description

Reporting to: Team Leader Customer Service

Purpose of the Role:

The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she shall be closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution

Role Description

• To provide customer satisfaction on every call / e-mail.
• To ensure closure of the ticket / e-mail within the prescribed TAT
• To provide speedy resolution
• Willingness to work in rotational Off & rotational Shifts
• To resolves product or service problems by clarifying the customer's complaint

Key Result Areas:

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Education: Graduate or equivalent

Work Experience

• Minimum of 1 - 3 Years of work experience
• Experience in customer service or call center background is preferred
• Strong communication skills
• Good interpersonal skills
• Knowledge of multiple languages like English, Telugu, Hindi will be an added advantage.

Role: Customer Service Industry

Education UG: Any Graduatetment: Customer Success, Service & Operations Employment

Type: Full Time, Permanent Role

Category: Customer Success, Service & Operations - Other

EducationUG: Any Graduate