Walk-in | Customer Care Executive (Bengali)

IGT Solutions; Gurugram District, New Delhi; On-site; INR 250,000 - 450,000; Full time

Job summary

IGT Solutions is seeking a customer support professional in Gurugram to handle inbound and outbound calls, address queries and complaints, and provide accurate product information. The role emphasizes maintaining high customer satisfaction and adhering to CRM processes.

The ideal candidate will have strong Bengali language skills, active listening, and a customer-centric attitude, with the ability to work in rotational shifts and meet performance targets.

Qualifications

• Freshers and experienced candidates can apply.
• Basic communication skills are mandatory.
• Immediate joiners preferred.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and service requests within defined timelines.
• Provide accurate information regarding products, services, and company policies.
• Maintain high levels of customer satisfaction through effective communication.
• Update customer interactions and case details in the CRM system.
• Follow process guidelines and quality standards.
• Meet productivity, quality, and attendance targets.

Skills

Bengali

Active listening

Problem solving

Customer-centric

Rotational shifts

Job description

Role & responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and service requests within defined timelines.
• Provide accurate information regarding products, services, and company policies.
• Maintain high levels of customer satisfaction through effective communication.
• Update customer interactions and case details in the CRM system.
• Follow process guidelines and quality standards.
• Meet productivity, quality, and attendance targets.

Required Skills

• Excellent verbal communication skills in Bengali.
• Good listening and problem-solving abilities.
• Customer-centric approach with a positive attitude.
• Ability to work in rotational shifts and week-offs.
• Ability to handle customer concerns calmly and professionally.

Preferred candidate profile

• Freshers and experienced candidates can apply.
• Basic communication skills are mandatory.
• Immediate joiners preferred.