Walk-in | Customer Care Executive/Fresher/Graduate

Jiva Ayurveda; SECTOR 78; On-site; INR 201,000 - 335,000; Full time

Job summary

Jiva Ayurveda is seeking a customer support representative to handle inquiries via calls, emails, and messages. You will provide accurate product and service information, resolve complaints, and maintain a positive, professional tone with customers.

The role requires good listening skills, problem-solving abilities, and basic computer knowledge to ensure timely follow-up and satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Good listening and problem-solving abilities.
• Basic computer knowledge.
• Ability to handle customer queries professionally.

Responsibilities

• Handle customer queries through calls, emails, and messages.
• Provide accurate information about products and services.
• Resolve customer complaints and ensure customer satisfaction.
• Maintain positive and professional communication with customers.
• Follow up with customers to ensure timely resolution of issues.

Skills

Customer support

Communication

Email handling

Problem solving

Job description

Role & responsibilities

• Handle customer queries through calls, emails, and messages.
• Provide accurate information about products and services.
• Resolve customer complaints and ensure customer satisfaction.
• Maintain positive and professional communication with customers.
• Follow up with customers to ensure timely resolution of issues.

Preferred candidate profile

• Excellent verbal and written communication skills.
• Good listening and problem-solving abilities.
• Basic computer knowledge.
• Ability to handle customer queries professionally.