Customer Service Executive

People XM; Bengaluru; On-site; INR 167,000 - 279,000; Full time

Job summary

People XM in Bengaluru is seeking a Customer Service Executive to handle customer inquiries across phone, email, and chat. You will provide product information, resolve complaints, and ensure high customer satisfaction while maintaining accurate CRM records.

The role targets freshers with 0–2 years of experience, offering full-time day/night/rotational shifts and a focus on professional communication and teamwork.

Qualifications

• 12th pass or graduate, depending on company requirements.
• Bachelor's degree is preferred but not mandatory for freshers.

Responsibilities

• Respond to customer inquiries through phone, email, chat or other channels.
• Provide accurate information about products and services.
• Resolve customer complaints and service-related issues.
• Record interactions and update information in CRM systems.
• Follow up with customers to ensure concerns are resolved.
• Coordinate with internal teams to address complex issues.
• Maintain professional and courteous communication.
• Meet customer satisfaction, productivity, and quality targets.
• Follow company policies and standard operating procedures.
• Identify opportunities to improve customer experience.

Skills

Communication skills

Active listening

Problem solving

Time management

Teamwork

Patience and empathy

MS Office

Customer-focused attitude

Education

12th pass

Bachelor's degree (preferred)

Tools

CRM software

MS Office

Job description

Job Title: Customer Service Executive

Department: Customer Support / Customer Service

Experience: Freshers / 0–2 Years

Employment Type: Full-time

Work Shift: Day Shift / Night Shift / Rotational Shift

Job Summary

We are looking for a customer-focused Customer Service Executive to handle customer inquiries, resolve complaints, provide product or service information, and ensure customer satisfaction. The candidate should have good communication skills, a positive attitude, and the ability to resolve customer issues professionally.

Key Responsibilities

• Respond to customer inquiries through phone calls, emails, chat, or other communication channels.
• Provide accurate information about products and services.
• Resolve customer complaints and service-related issues.
• Record customer interactions and update information in CRM systems.
• Follow up with customers to ensure their concerns are resolved.
• Coordinate with internal teams to address complex customer issues.
• Maintain professional and courteous communication.
• Meet customer satisfaction, productivity, and quality targets.
• Follow company policies and standard operating procedures.
• Identify opportunities to improve customer experience.

Skills Required

• Good verbal and written communication skills.
• Active listening and interpersonal skills.
• Problem-solving and conflict-resolution abilities.
• Basic computer knowledge and MS Office proficiency.
• Familiarity with CRM tools is an advantage.
• Patience, empathy, and a customer-focused attitude.
• Time management and multitasking skills.
• Ability to work in a team and meet targets.

Educational Qualifications

• 12th pass or graduate, depending on company requirements.
• Bachelor's degree in any discipline is preferred.
• Freshers are welcome to apply.