Customer Service Executive

Imarque Solutions; Chennai; On-site; INR 300,000 - 540,000; Full time

Job summary

Imarque Solutions in Chennai, India is looking for a customer support executive to engage with customers via calls, understand needs, and provide positive experiences.

You will address inquiries, resolve issues, and collaborate with internal teams to improve satisfaction; fluency in English and CRM familiarity are preferred.

Qualifications

• Excellent verbal communication skills with good fluency in English.
• Strong interpersonal skills with a customer-focused and sales-oriented approach.
• Ability to work in a fast-paced environment with multiple priorities.
• Familiarity with CRM software and telecalling techniques is desirable.
• Strong problem-solving skills to address customer concerns effectively.
• Ability to adapt to changing situations and priorities.

Responsibilities

• Engage with customers through inbound and outbound calls to provide professional and positive experiences.
• Understand and address customer needs, resolving concerns and providing effective solutions promptly.
• Provide exceptional customer service by addressing complaints and resolving issues professionally.
• Collaborate with internal teams to enhance overall customer satisfaction.

Skills

Verbal communication

Interpersonal skills

Problem-solving

Adaptability

CRM software

Tools

CRM software

Job description

Roles and Responsibilities :

• Engage with customers through inbound and outbound calls to provide professional and positive experiences.
• Understand and address customer needs, resolving concerns and providing effective solutions promptly.
• Provide exceptional customer service by addressing complaints and resolving issues professionally.
• Collaborate with internal teams to enhance overall customer satisfaction.

Job Requirements :

• Excellent verbal communication skills with good fluency in English.
• Strong interpersonal skills with a customer-focused and sales-oriented approach.
• Ability to work in a fast-paced environment with multiple priorities.
• Familiarity with CRM software and telecalling techniques is desirable.
• Strong problem-solving skills to address customer concerns effectively.
• Ability to adapt to changing situations and priorities.