Call Center Executive

Jain International Trade Organisation - India; Hyderabad; On-site; INR 167,400 - 279,000; Full time

Job summary

Jain International Trade Organisation - India is seeking candidates for an entry-level customer service role in Hyderabad. Responsibilities include handling inbound and outbound customer calls, resolving queries, and maintaining call quality. Candidates with good communication skills in English and regional languages are preferred. The company encourages both freshers and experienced candidates to apply, offering a supportive environment for professional development and teamwork.

Qualifications

• Entry-level experience is required, but freshers can apply.
• Ability to work in rotational shifts.
• Positive attitude and willingness to learn.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide accurate information.
• Deliver excellent customer service and maintain positive interactions.

Skills

Communication Skills

Written and verbal communication

Good communication skills in English and regional languages

Basic computer knowledge

Education

Graduation / Intermediate qualification preferred

Job description

Responsibilities

• Handle inbound and outbound customer calls professionally
• Resolve customer queries and provide accurate information
• Deliver excellent customer service and maintain positive interactions
• Understand customer concerns and provide quick resolutions
• Maintain call quality and process compliance standards
• Update customer details and interaction records in the system
• Work collaboratively with team members and supervisors

Qualifications

• Experience: EntryLevel
• Skills: Communication Skills; written and verbal communication; GOOD SPEAKING; Good communication skills in English and regional languages; Basic computer knowledge
• Ability to work in rotational shifts
• Positive attitude and willingness to learn
• Freshers and experienced candidates can apply
• Graduation / Intermediate qualification preferred