Walk-in | Customer Care Executive - sales

Star Fertility; Hyderabad; On-site; INR 250,000 - 450,000; Full time

Job summary

Star Fertility in Hyderabad is seeking a motivated Customer Care Executive (CCE) to join our healthcare team. You will handle customer enquiries, counsel patients about our services, follow up on leads, and convert enquiries into appointments and consultations.

The role requires excellent communication, sharp negotiation, and a customer-focused mindset. You will maintain CRM data, coordinate with internal teams, and strive to hit daily, weekly, and monthly sales targets while ensuring a smooth,

Qualifications

• 1.3 years of experience in sales or related roles.
• Experience in Healthcare, Insurance, Banking, BPO, Telecom, or similar target-based industries.
• Excellent verbal communication and interpersonal skills.
• Strong convincing, negotiation, and customer-handling abilities.
• Comfortable working with sales targets and performance metrics.
• Good follow-up and lead-conversion skills.
• Basic computer and CRM knowledge.

Responsibilities

• Handle inbound and outbound customer calls.
• Follow up with leads through calls and other communication channels.
• Convert leads into appointments and achieve assigned sales/conversion targets.
• Maintain regular follow-ups with prospective customers.
• Handle customer questions, concerns, and objections effectively.
• Maintain accurate customer and lead information in the CRM.
• Coordinate with internal teams to ensure a smooth customer experience.
• Achieve daily, weekly, and monthly sales and conversion targets.
• Maintain a professional and customer-friendly approach at all times.

Skills

Verbal communication

Interpersonal skills

Negotiation

Lead follow-up

Customer-handling

CRM knowledge

Target-driven

Positive attitude

Tools

CRM system

Job description

We are looking for a motivated and customer-focused Customer Care Executive (CCE) Sales to join our healthcare/fertility team. The candidate will be responsible for handling customer enquiries, counselling patients regarding our services, following up on leads, and converting enquiries into appointments and consultations.

Role & responsibilities

Handle inbound and outbound customer calls

• Follow up with leads through calls and other communication channels.
• Convert leads into appointments and achieve assigned sales/conversion targets.
• Maintain regular follow-ups with prospective customers.
• Handle customer questions, concerns, and objections effectively.
• Maintain accurate customer and lead information in the CRM.
• Coordinate with internal teams to ensure a smooth customer experience.
• Achieve daily, weekly, and monthly sales and conversion targets.
• Maintain a professional and customer-friendly approach at all times.

Preferred candidate profile

1.3 years of experience in sales, telesales, inside sales,or similar roles.

• Experience in Healthcare, Insurance, Credit Card, Banking, Loan, BPO, Telecom, EdTech, or other target-based sales industries will be preferred.
• Excellent verbal communication and interpersonal skills.
• Strong convincing, negotiation, and customer-handling abilities.
• Comfortable working with sales targets and performance metrics.
• Good follow-up and lead-conversion skills.
• Basic computer and CRM knowledge.
• Positive attitude and willingness to learn.