Customer Care Executive – Calling

Molecularit; Ghaziabad District; On-site; INR 250,000 - 350,000; Full time

Job summary

Molecularit in India is seeking a motivated Customer Care Executive to join our team. You will handle customer calls, understand requirements, and provide accurate information to ensure a positive experience.

The role emphasizes professional communication, timely follow-ups, and collaboration with internal teams to resolve issues and maintain strong customer relationships. You will record interactions and strive to meet daily targets.

Qualifications

• Handle inbound and outbound customer calls professionally.
• Make follow-up calls regarding enquiries, appointments, services and feedback.
• Understand customer queries and provide appropriate information and solutions.
• Maintain records of customer interactions and follow-ups.
• Coordinate with internal teams to resolve customer issues.
• Ensure timely follow-up with customers and maintain good relationships.
• Handle complaints patiently and escalate complex issues when required.
• Achieve daily/weekly calling and follow-up targets.
• Maintain a professional and polite communication style at all times.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Make follow-up calls to customers regarding enquiries, appointments, services, and feedback.
• Understand customer queries and provide appropriate information and solutions.
• Maintain proper records of customer interactions and follow-ups.
• Coordinate with internal teams to resolve customer issues.
• Ensure timely follow-up with customers and maintain good customer relationships.
• Handle customer complaints patiently and elevate complex issues when required.

Skills

Inbound calls

Outbound calls

Follow-up calls

Customer service

Issue resolution

Record keeping

Cross-team coordination

Complaint handling

Professional communication

Target-driven

Job description

We are looking for a motivated and customer-focused Customer Care Executive to join our team. The candidate will be responsible for handling customer calls, understanding customer requirements, providing accurate information, and ensuring a positive customer experience.

Skills Required

• Handle inbound and outbound customer calls professionally.
• Make follow-up calls to customers regarding enquiries, appointments, services, and feedback.
• Understand customer queries and provide appropriate information and solutions.
• Maintain proper records of customer interactions and follow-ups.
• Coordinate with internal teams to resolve customer issues.
• Ensure timely follow-up with customers and maintain good customer relationships.
• Handle customer complaints patiently and elevate complex issues when required.
• Achieve daily/weekly calling and follow-up targets.
• Maintain a professional and polite communication style at all times.