Customer Communication Executive

Nadi Tarangini; Pune District; On-site; INR 300,000 - 400,000; Full time

Job summary

A healthcare technology company in Pune District is seeking a Customer Communication Executive. You will maintain high-quality communication with customers through various channels, ensuring satisfaction and supporting sales. The ideal candidate has 1–3 years of experience in customer handling, possesses excellent communication skills, and is proficient in MS Office and CRM tools. Join us to enhance relationships with our clients.

Qualifications

• Minimum 1–3 years of experience in customer handling or operations coordination.
• Proficiency in MS Office (Word, Excel, Outlook).
• Pleasant personality with strong customer service orientation.

Responsibilities

• Handle inbound and outbound calls with customers professionally.
• Assist in sales support by coordinating with the sales team.
• Resolve basic customer queries or escalate to the concerned department.

Skills

Excellent verbal and written communication skills

Customer handling

Multitasking

Proficiency in MS Office

Tools

CRM tools

Job description

Designation: Customer Communication Executive

As a Customer Communication Executive, you will act as a bridge between our company and our customers in the healthcare technology sector. Your focus will be on maintaining high-quality, professional and polite communication across all touch points (inbound, outbound, email, service follow-ups etc.), ensuring customer satisfaction, supporting sales and operations, and helping in the growth of relationships with existing and prospective clients.

• Handle inbound and outbound calls with customers in a professional and polite manner
• Maintain effective communication with clients to understand their requirements and
  provide accurate information.
• Assist in sales support by coordinating with the sales team for lead follow-ups and
  customer updates.
• Schedule and manage doctor appointments / service appointments as required.
• Coordinate with the operations team to ensure smooth service delivery.
• Resolve basic customer queries or escalate them to the concerned department.
• Provide excellent customer service to enhance satisfaction and build long-term
  relationships.

Requirements & Skills

• Minimum 1–3 years of experience in customer handling / telecalling / operations
  coordination (preferred).
• Excellent verbal and written communication skills.
• Pleasant personality with strong customer service orientation.
• Ability to multitask and coordinate between teams.
• Proficiency in MS Office (Word, Excel, Outlook) and basic CRM tools.

Preferred Qualifications

Key Attributes

• Strong interpersonal skills
• Positive attitude and confidence in handling customers
• Team player with problem-solving ability