Customer Care Executive

Star Fertility; Hyderabad; On-site; INR 300,000 - 550,000; Full time

Job summary

Star Fertility in Hyderabad is seeking a target-oriented Sales Executive / Tele Sales Executive with strong communication and customer-handling skills. The role focuses on healthcare and credit card sales, including lead generation, follow-ups, product explanation, and conversion of prospects into appointments, enquiries, or sales.

You will handle outbound and inbound calls, explain benefits and pricing, generate leads, achieve targets, and maintain CRM records.

Qualifications

• 2-3 years of relevant sales or tele-sales experience.
• Experience in healthcare sales or credit card sales preferred.
• Ability to meet targets under pressure.

Responsibilities

• Handle outbound and inbound calls to generate leads and convert prospects into healthcare enquiries and sales.
• Explain healthcare products and card offers clearly, including pricing and eligibility.
• Generate and manage leads via outbound calls, follow-ups, and campaigns.
• Achieve daily, weekly, and monthly sales targets for healthcare services and card acquisitions.
• Maintain accurate records of calls, leads, appointments, and conversions in CRM.
• Coordinate with Sales, Operations, Healthcare, Banking teams to close leads.

Job description

Industry Focus: Healthcare & Credit Card Sales

Role Overview

We are looking for a target-oriented Sales Executive / Tele Sales Executive with strong communication and customer-handling skills. The role will focus primarily on healthcare sales and credit card sales, including lead generation, customer engagement, follow-ups, product explanation, objection handling, and conversion of prospects into appointments, enquiries, applications, or sales.

Key Responsibilities

• Handle outbound and inbound calls to generate leads and convert prospects into healthcare enquiries, appointments, services, and sales.
• Explain healthcare products/services, benefits, pricing, offers, eligibility, and process clearly and accurately to customers.
• Understand customer requirements and recommend suitable healthcare services or products based on the customer's needs.
• Generate and manage leads for healthcare services through outbound calling, follow-ups, referrals, campaigns, and assigned databases.
• Handle credit card sales by explaining card features, benefits, eligibility, fees/charges, offers, rewards, and application procedures.
• Identify customer requirements and recommend suitable credit card products based on eligibility and customer needs.
• Achieve daily, weekly, and monthly sales targets for healthcare services and credit card acquisition.
• Follow up regularly with leads, interested customers, healthcare enquiries, and credit card prospects to maximize conversion.
• Handle customer queries, concerns, and objections professionally and provide accurate information.
• Convert leads into appointments, enquiries, healthcare service bookings, credit card applications, approvals, or successful sales as applicable.
• Coordinate with Sales, Operations, Healthcare, Banking/Partner, and other internal teams for lead closure and customer requirements.
• Maintain accurate records of calls, leads, follow-ups, appointments, applications, conversions, and sales in CRM/HRMS or other assigned systems.
• Prepare and share daily and weekly calling, lead, conversion, and sales reports.
• Ensure high call quality, professional communication, ethical selling practices, and compliance with company and industry standards.
• Maintain confidentiality and handle customer information responsibly, particularly healthcare and financial/customer data.
• Participate in product training, sales coaching, refresher sessions, and performance improvement programs.
• Maintain punctuality, professionalism, discipline, and adherence to company policies and procedures.

Preferred Sales Experience

Preferred Sales Experience Candidates with experience in healthcare sales, hospital/clinic/diagnostic centre sales, healthcare telecalling, medical service sales, insurance/financial services, or credit card sales will be preferred.

Experience in lead generation, outbound calling, customer acquisition, appointment conversion, or target-based telesales is an advantage.

Experience in lead generation, outbound calling, customer acquisition, appointment conversion, or target-based telesales is an advantage.

Key Skills

• Excellent verbal communication and convincing skills
• Healthcare sales and customer engagement skills
• Credit card / financial product sales knowledge
• Sales, negotiation, and objection-handling skills
• Lead generation and strong follow-up skills
• Target-oriented and result-driven approach
• Customer handling and interpersonal skills
• Basic computer, CRM, and data-entry knowledge
• Ability to explain products/services clearly
• Ability to work under pressure and consistently achieve targets
• Professional attitude and strong team coordination

Preferred Candidate Profile

Preferred Candidate Profile Candidates with 2-3 years of relevant sales or tele-sales experience are preferred. Experience specifically in healthcare sales and/or credit card sales with B2C sales will be an added advantage.