Telecaller / Customer Care Executive

Bivha Corporation; Patna, Supaul; On-site; INR 180,000 - 240,000; Full time

Job summary

Bivha Corporation is seeking candidates for its Healthcare team in Patna, India. You will engage in outbound calls to connect with prospective patients and clients, generate leads, and schedule appointments for clinics, diagnostic services, and wellness programs.

You will clearly communicate health service benefits with empathy, maintain confidential CRM records, and strive to meet daily and weekly targets for calls and appointments booked.

Qualifications

• Outbound calling experience in healthcare is preferred.
• Ability to explain healthcare services with empathy.
• Experience maintaining confidential records in a CRM.

Responsibilities

• Perform high-volume outbound calls to targeted patient/client lists.
• Successfully book and confirm patient appointments and follow-ups.
• Clearly explain healthcare services, packages, and benefits with empathy and accuracy.
• Maintain detailed and confidential records of all interactions in the CRM.
• Meet daily/weekly targets for calls and successful appointments booked.

Skills

Outbound calling

Lead generation

Appointment scheduling

CRM documentation

Healthcare services knowledge

Job description

• Join our Healthcare team to connect with prospective patients/clients.
• You will be responsible for outbound calling to generate leads, book appointments for our [e.g., clinics, diagnostic services, wellness programs], and provide professional information about our health services.

Key Responsibilities

• Perform high-volume outbound calls to targeted patient/client lists.
• Successfully book and confirm patient appointments and follow-ups.
• Clearly explain healthcare services, packages, and benefits with empathy and accuracy.
• Maintain detailed and confidential records of all interactions in the CRM.
• Meet daily/weekly targets for calls and successful appointments booked.