Walk-in | Customer Care Executive

Digitide Solutions Limited; Indore District; On-site; INR 240,000 - 360,000; Full time

Job summary

Digitide Solutions Limited is seeking candidates for CSR roles to manage inbound and outbound customer calls in a fast-paced environment. The role emphasizes clear spoken and written English/Hindi communication while handling multiple applications and maintaining accurate records.

Freshers and experienced applicants are welcome. Rotational shifts, target-oriented work, and a customer-first attitude are key requirements for immediate joiners.

Qualifications

• Freshers and experienced candidates can apply.
• Strong verbal and written communication skills are essential.
• Good command of English and Hindi for the process.
• Basic computer knowledge and ability to work on multiple applications.
• Good listening, problem-solving and convincing skills.
• Comfortable working in rotational shifts.
• Immediate joiners preferred.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries, requests and complaints effectively.
• Provide accurate information about products, services and processes.
• Make outbound calls for customer follow-ups, confirmations and updates.
• Maintain proper call records and update customer information in the system.
• Achieve assigned quality, productivity and performance targets.
• Follow company policies, processes and communication standards.
• Escalate unresolved customer issues to the appropriate department.
• Ensure a positive customer experience during every interaction.

Skills

Verbal communication

Written communication

English/Hindi

Multiple applications

Listening skills

Problem solving

Convincing skills

Customer focus

Under pressure

Immediate joiners

Education

12th/Graduate

Job description

Role & Responsibilities CCE (Inbound & Outbound)

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries, requests, and complaints effectively.
• Provide accurate information about products, services, and processes.
• Make outbound calls for customer follow-ups, confirmations, and updates.
• Maintain proper call records and update customer information in the system.
• Achieve assigned quality, productivity, and performance targets.
• Follow company policies, processes, and communication standards.
• Escalate unresolved customer issues to the appropriate department.
• Ensure a positive customer experience during every interaction.

Preferred Candidate Profile

• Education: 12th Pass / Graduate (as per process requirement).
• Freshers and experienced candidates can apply.
• Good verbal and written communication skills.
• Good command of English/Hindi as required for the process.
• Basic computer knowledge and ability to work on multiple applications.
• Good listening, problem-solving, and convincing skills.
• Comfortable working in rotational shifts.
• Customer-focused with a positive and professional attitude.
• Ability to work under pressure and meet targets.
• Immediate joiners preferred.