Customer Relationship Executive - Sales

Caliber Organisation; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Caliber Organisation in Mumbai is seeking an energetic Customer Service & Sales Executive to manage customer interactions and drive business growth. The role requires excellent communication, a customer-first approach, and the ability to identify and convert sales opportunities.

You will respond to inquiries, provide product information, qualify leads, and maintain customer records while coordinating with other departments to resolve issues and meet sales targets.

Qualifications

• Excellent communication and customer-first approach.
• Ability to identify and convert sales opportunities.
• Experience in handling customer queries and providing solutions.

Responsibilities

• Respond to customer calls, messages, and enquiries.
• Provide accurate information regarding products and services.
• Understand customer needs and recommend solutions.
• Generate and qualify potential sales leads.
• Conduct regular follow-ups with prospective customers.
• Assist customers throughout the sales process.
• Maintain customer databases and interaction records.
• Coordinate with departments to resolve service issues.
• Build long-term relationships with customers.
• Meet individual and team sales targets.
• Prepare daily/weekly customer and sales reports.

Skills

Customer Handling

Lead Generation

Sales

CRM

Communication Skills

Job description

Job Summary : -

• We are seeking an energetic Customer Service & Sales Executive who can effectively manage customer interactions while contributing to business growth.
• The role requires excellent communication skills, a customer-first approach, and the ability to identify and convert sales opportunities.

Key Responsibilities : -

• Respond to customer calls, messages, and enquiries.
• Provide accurate information regarding products and services.
• Understand customer needs and recommend appropriate solutions.
• Generate and qualify potential sales leads.
• Conduct regular follow-ups with prospective customers.
• Assist customers throughout the sales process.
• Maintain customer databases and interaction records.
• Coordinate with relevant departments to resolve service issues.
• Build long-term relationships with customers.
• Meet individual and team sales targets.
• Prepare daily/weekly customer and sales reports.

Skills : -

• Sales, Customer Handling, Query Resolution, Telecalling, Lead Generation, Follow-up, Sales Conversion, CRM, Client Servicing, Communication Skills, Customer Relationship, Upselling, Cross Selling, Complaint Handling, Customer Support, Customer Service, Sales, Inside Sales, Telecalling, Customer Relationship Management, CRM, Lead Generation, Lead Conversion, Business Development, Client Handling, Client Servicing, Customer Handling, Customer Acquisition, Customer Retention, Relationship Management, Follow-up, Cold Calling, Outbound Calling, Inbound Calling, Upselling, Cross Selling, Sales Coordination, Customer Engagement, Customer Success, Complaint Resolution, Query Resolution, Communication Skills, Negotiation Skills, Presentation Skills, MS Office