Call center Executive

InfoWryt Solutions LLP; Mumbai; On-site; INR 240,000 - 320,000; Full time

Job summary

InfoWryt Solutions LLP in Mumbai is seeking energetic Call Center Advisors to join our healthcare customer service and sales team. You will handle inbound and outbound calls, provide support to potential customers and guide them through our services.

The role requires clear English and Hindi communication, a friendly customer-focused approach, and the ability to handle both sales and service conversations within a roster-based shift.

Qualifications

• Excellent communication in English, Hindi and a regional language.
• Strong interpersonal skills and confidence on calls.
• Ability to handle both sales and service interactions.
• High adaptability to work in a roster-based shift environment.
• Willingness to work in rotational shifts.

Responsibilities

• Handle customer inquiries confidently and professionally over phone calls.
• Provide excellent service and convert hot leads into sales.
• Understand customer needs and guide them through services/products.
• Follow up with leads and maintain customer satisfaction.
• Work collaboratively in shifts as per the roster schedule.
• Handle calls and convert inquiries into bookings/sales.
• Meet daily targets and maintain high-quality standards.

Skills

English proficiency

Hindi

Regional language

Interpersonal skills

Sales experience

Customer service

Shift work

Job description

About The Role

We are looking for enthusiastic and confident Call Center Advisors to join our dynamic team in the healthcare domain. As part of our customer service and sales team, you will handle inbound and outbound calls, providing support and assistance to potential customers.

About The Role

We are looking for enthusiastic and confident Call Center Advisors to join our dynamic team in the healthcare domain. As part of our customer service and sales team, you will handle inbound and outbound calls, providing support and assistance to potential customers.

Key Responsibilities

• Handle customer inquiries confidently and professionally over phone calls.
• Provide excellent service and convert hot leads into sales.
• Understand customer needs and guide them through services/products.
• Follow up with leads and maintain customer satisfaction.
• Work collaboratively in shifts as per the roster schedule.
• Handle calls and convert inquiries into bookings/sales.
• Meet daily targets and maintain high-quality standards.

Required Skills

• Excellent communication in English, Hindi, and a regional language.
• Strong interpersonal skills and confidence on calls.
• Ability to handle both sales and service interactions.
• High adaptability to work in a roster-based shift environment.
• Willingness to work in rotational shifts

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