Customer Care Executive

Confidential Jobs; Gurugram District; On-site; INR 223,200 - 334,800; Full time

Job summary

Confidential Jobs is seeking a passionate Customer Care Executive to join the team in Gurugram, Haryana. The candidate will handle customer interactions and ensure prompt resolutions, focusing on maintaining high levels of customer satisfaction.

The ideal person should have 0–1 year of customer support experience and excellent communication skills in English and Hindi. The position is crucial for customer retention and requires a customer-centric approach.

Qualifications

• 0–1 year of experience in Customer Support / Customer Service.
• Ability to handle customer complaints professionally and empathetically.
• Strong organizational and follow-up skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries and concerns via email and phone.
• Ensure timely and effective resolution of customer issues.
• Raise and track support tickets against customer complaints.

Skills

Excellent verbal and written communication skills in English and Hindi

Problem-solving skills

Interpersonal skills

Organizational skills

Customer-centric approach

Tools

MS Office

Job description

We are looking for a passionate and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer interactions through voice calls and emails, ensuring prompt resolution of queries and complaints while maintaining high levels of customer satisfaction and retention.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries and concerns via email and phone.
• Ensure timely and effective resolution of customer issues.
• Focus on customer retention by providing excellent service and building positive customer relationships.
• Raise and track support tickets against customer complaints and coordinate with relevant departments for resolution.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Adhere to company policies, processes, and service standards.

Required Skills & Qualifications

• 0–1 year of experience in Customer Support / Customer Service.
• Excellent verbal and written communication skills in both English and Hindi.
• Good problem-solving and interpersonal skills.
• Ability to handle customer complaints professionally and empathetically.
• Basic knowledge of MS Office and email communication.
• Strong organizational and follow-up skills.

Preferred Traits

• Customer-centric approach.
• Positive attitude and willingness to learn.
• Ability to work in a fast-paced environment.