Customer Care Executive

Krishna's Herbal & Ayurveda; Jodhpur; Presencial; INR 240.000 - 460.000; Jornada completa

Descripción de la vacante

Krishna's Herbal & Ayurveda in India is seeking a customer support executive to handle inquiries via phone, email, WhatsApp and other channels. You will provide product information, resolve complaints, and maintain accurate records.

The role emphasizes strong communication, problem-solving, and follow-up skills, with responsibilities spanning orders, returns, refunds, and building lasting customer relationships.

Formación

• Graduate in any discipline.
• Good verbal and written communication skills.
• Basic knowledge of MS Excel, MS Word, and computer operations.
• Good problem-solving and interpersonal skills.
• Strong coordination and follow-up skills.

Responsabilidades

• Handle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.
• Respond to customer queries regarding products, orders, payments, delivery, and services.
• Provide accurate product information and resolve customer complaints professionally.
• Maintain customer records, feedback, complaints, and follow-up reports.
• Handle order-related issues, returns, replacements, and refund requests.
• Maintain professional communication and build strong customer relationships.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Coordination & follow-up

Educación

Graduate in any discipline

Herramientas

MS Excel

MS Word

Descripción del empleo

Roles & responsibilities:

• Handle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.
• Respond to customer queries regarding products, orders, payments, delivery, and services.
• Provide accurate product information and resolve customer complaints professionally.
• Maintain customer records, feedback, complaints, and follow-up reports.
• Handle order-related issues, returns, replacements, and refund requests.
• Maintain professional communication and build strong customer relationships.

Required Skills & Qualifications:

• Graduate in any discipline.
• Good verbal and written communication skills.
• Basic knowledge of MS Excel, MS Word, and computer operations.
• Good problem-solving and interpersonal skills.
• Strong coordination and follow-up skills.